Customers

PROVIDING INNOVATIVE AND RELIABLE SOLUTIONS

Telecommunications products and services have the power to enhance the lives of our customers and serve the public good. Our services bring people together in simpler and faster ways than ever before while delivering important benefits for society. Bell communications solutions bridge geographic divides, connecting customers to what matters to them on a reliable and secure network.

We work with industry groups to protect children from sexual exploitation on the Internet. Cybersafety for Bell also means protecting our customers against fraud, phishing and SPAM, safeguarding their personal information and respecting their privacy at all times.

Bell recognizes the criticality of its infrastructure for the health, safety, security and economic well-being of its customers and Canadians in general. Business continuity planning is a key component of the company’s approach to managing operational, financial and reputational risks. Accordingly, Bell is committed to taking all reasonable steps to maintain a state of readiness that allows for proactive and efficient response to any event that may be disruptive to its business.

Bell made significant strides throughout its operations in 2010 on its strategic imperative to improve customer service.

QUICK FACTS

  • About 96% of Canada’s population have access to the new 4G HSPA+ network.
  • For the fourth straight year, Bell maintained its IP VPN core network service availability at over 99.999%.
  • 21.4% of all bills produced by Bell in 2010 were electronic, saving approximately 33,000 trees.
  • Teleconferencing, videoconferencing and online collaboration tools helped Bell employees reduce travel costs by 16% in 2010, resulting in a reduction of 2,322 tonnes of greenhouse gases.
  • Bell requires that all new contracts include a standard clause indicating that the supplier conforms to Bell’s Supplier Code of Conduct.

CR REPORTS

2010 Corporate Responsibility Report

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Last modified on November 23, 2011
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